Hi,
I would like to complaint about the bad experience that happened to me today (10/18/20) when I ordered Managers Choice and Hawaiian "hand tossed pizza" in Shakey's hotline. Around 6:45am and the expected delivery time was 7:00 to 7:15 am
I expected to receive a "Thick" pizza, since it was verified twice and mentioned on the call that I ordered HAND TOSSED pizza.
I'm one of regular customer of Shakey's and I never ordered a "thin pizza" even if you check my record every time I ordered.
My order came at exactly 7:00 am, I'm very excited to open and eat my pizza, however, we received the "Thin Crust pizza" instead of the expected THICK pizza.
I called immediately the Shakey's hotline to ask if possible to exchange the wrong pizza that I received. I was advised to wait. But they didn't call me back on the said time frame that they provided. I called several times but then again I need to wait and someone will call me back. But when one of the agent call me back he apologized and blame the agent that I spoke with. He said that they will properly train the said agent instead. But I'm asking for the replacement of the wrong delivered pizza and he mentioned that it can't be replaced.
I refused for that solution he provided and then again mentioned to wait and he will check what he can do. And they'll call me back. Again I waited for several minutes but no one called be back so I decided to call them again, and explained again my issue to another agent that I spoke to, but he put me o MUTE and disconnected/drop the call.
I called again and talk to Lyka and asked for a Supervisor, she was very helpful and address my concern, she's the only agent who helped me to resolve my issue. But it took me 1 hour and 30 minutes trying to get proper help.
Hoping that this won't happened again
Irish P. Selda
Shakey's card #: 7777 7000 0274 1756