On the 10 July I purchased a new Dell laptop model 3593i3. I unboxed it and switched it on. On Saturday it did all the updating of systems apparently. I mentioned to my son that this was slower than my antiquated laptop with 200gig HD. As I have used Dell before and my son has 1 and a monitor by Dell, I decided to purchase this one. On Tuesday morning 14 July (as a pensioner I do not have transport and must rely on others) I returned the computer because it was dead slow. I spoke with the General manager Ross, I think his name is and was told that I could not exchange it for another as I don't want the Dell anymore. It was said no it has to be checked by a technician incase I tampered with it as some clients do. I was highly offended by that remark as I do NOT do that sort of thing. Besides what I know of the workings of a laptop is dangerous.
Bottom line is that I'm sitting without a laptop, Makro has my money and Pinnacle are doing nothing about it. I've paid for something in good faith and have NOTHING TO SHOW.
I have no other means of communication besides the laptop that I don't have
Pathetic service all round