Rude staff - Consumer Complaint for PEP STORES

I bought a small mens muscle and went back to exchange it and the lady salesperson was friendly and helped a lot and she needed her supervisor/manager to overide or approve the exchange. She called out to him no response, she used their intercom still no response and we waited for almost 10 minutes because she had no idea where he went. The other lady suggested that she call him on the cellphone and still we waited. Eventually he came back chilled as if nothing is urgent. I then got annoyed and asked him if he doesnt see it fit to apologise for keeping me waiting. I will paraphrase:"Gwa tshwana" meaning it doesnt matter. I then told him I will report him he reploed saying he doesnt care I can do whatever I want. His name is Mattie and the lady who was helping me is Ocativa