To whom it may concern, the delivery man who delivered my parcel today in the name of Arman Luzano with mobile number: 09059030657 was so rude in delivering the parcel.
Here's our conversation via phone:
Him: Hi ma'am, is this Jalou Batilong.
Me: Yes.
Him: From J&T - please prepare the amount for the parcel
Me: How much should i pay again? I had to ask because I have multiple deliveries today and there are at least 4 numbers who texted me today that they will deliver the parcel.
Him: (in a sarcastic voice) - I already texted it to you ma'am
Me: is this the Php 385?
Him: (in a sarcastic voice again) you know it and you still ask ma'am?
Me: So I have to explain to him why I am asking for the exact amount
Him: Are you in the office ma'am so I can just drop it and have the payment immediately
Me: I told him, yes, I am in the office and ask him where is he
Him: He said, in a sarcastic voice again that he is in the nearby hotel and he will be in the office in a minute so it's better for me to wait outside already.
You see, I am in the customer service line sir/ma'am and one thing that I hate is rude, sarcastic customer service personnel. I don't know is he is tired or not, but please have your riders, employees, or anyone in your office treat customers right - even if you are fucking tired. I had to call your attention on this so you can reprimand the person. I don't care if you don't get back to me on this, but at least, have the decency to reprimand your people. I am referring to J&T Express Cagayan de Oro branch. I hope you will have all your riders trained on how to approach or ask nicely to people/customers. No one needs good education to be good in treating customers.