Can't get a simple answer to a simple question. - Consumer Complaint for LBC - Head Office

Your customer service agent Ronnel G Dela Cruz has failed for more than two weeks to answer a simple question despite repeated requests. How do I get a medium balikbayan box delivered to my son's address in Novato, California so he can ship much needed items to me? Is that really so difficult that I should have to resort to a complaint. Sound's like LBC is going to h*** in a handbasket judging from the volume of complaints.