Rejection of package - Consumer Complaint for LBC - Head Office



SENDER
James Clyd C. Raboy
Hi,

I went to LBC Victorias City, Negros Occidental 6119 branch, Monday, 10/05/20 at around 9:00 am. I am trying to send my package back to the seller(Manila), and it consists of toys (stacking blocks 1x and squirt guns 2x).
I waited for about 10 minutes without a queue. Upon checking my package. SHE told me that guns or any kind of resemblance are not allowed. SHE just told me to try another courier without showing any notice or documents regarding this issue.
I checked online for any updates on the airport's policy and it only shows that these items are not allowed ONLY for carry-on luggage.
I just want to verify if this is true for future transactions.

Respectfully yours,
James
Comment
COMPLAINT #7145 - Customer Service Issues
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