16:00 on Tuesday 29 December, pharmacy section at Northmead Mall branch is closed - Consumer Complaint for Clicks Store - Head Office

I am a Discovery Classic comprehensive member on chronic medication. This is delivered to the Northmead Mall branch of Clicks by MedExpress. I got an sms from both Clicks and MedExpress to collect my monthly supply but when I went to collect it, at 16:00 today, Tuesday 29 December the pharmacy section was closed. No staff members at the branch could explain to me why or when the pharmacy would re-open. This is not a satisfactory situation. What's going on? I intend bringing this matter to the attention of both Discovery and MedExpress.