Customers information/privacy - Consumer Complaint for Shakeys

Called april 8, 12:45am, spoke to agent named buddy. Agent got all my information, however, stated no open branch at this time. WHY??? Is that shakeys SOP? Should have at least ask the location directly before getting customers information, then bring up the bad news that no branch is open at this time, moreover, putatan branch as per agent buddy, just forwarded info that the branch is closed due to sanitation. Sad to hear. Please train your agents well, check locations first before getting customers details for privacy sake!