Give my parcel - Consumer Complaint for LBC - Head Office

Theydidn't give back nor pay my missing parcel i call the LBC Baclaran-Quirino branch to get my parcel because I didn't get it on lastonth because of lockdown. Now they say my parcel is in RTM and I can no longer get it. They should give consideration My parcel delivered in tge middle of lockdown because of covid 19 so how can i can get it that time?