I logged a request in February to have an invoice sent to me regarding the Planet Fitness contract since my company pays a certain amount towards club fees. I never received this document, and I have lost out on the club fees for the FY20 period because of this. I followed up on this again three weeks ago, and every week subsequently with zero reply. At this rate I will lose out on the FY21 benefit as well.
I also requested information pertaining to cancelling my membership, to which I received NO RESPONSE, after the initial acknowledgement of the request.
The sales manager is Ryan Braybrooke. I attach the email exchanges.
They are quick to sign you up, but pathetic as after sales service.