I would like to report this mcdonald branch (Tower Mall - Trece Martires) for causing us inconvenience with our orders and for poor customer service. .To be specific, I called their hotline #: (046) 878 6236, and waited 8 minutes before i heard the voice prompt and talk to the attending agent. I clearly mentioned our orders to the agent i spoke with. Our conversation lasted for about 23 mins (took me some airtime as a fee for call) - which is not good. so now, delivery guys comes in. Ito ung mga napuna ko sa ginawang pang-gago sa amin ng branch n to.
1. Price of chicken, clearly stated sa website price is at Php 330 (promo until May 14, 2020) then what I saw sa order receipt is isang php 330 + 18 (plus to kc spicy dw ung isa) pero my isang order n kme n spicy price at php 390. So tinanong ko whats the difference? Hindi nila msagot ng diretso iniinsist pa nung manager n tinwagan nung delivery n kme daw my mali sa order nmin, where in the first place sila ung nagtake ng order at tama ung order na napagusapan. And bkit php 390 pdin price eh naka promo nga. Again kmi pdin ang sinisisi
2. Ung 3 medium French fries n inorder ko wala, again mali nila ito
3. Ung ice vanilla coffee, naging ice black coffee again mali n nmn nila ito
4. Ito ung pinka malupit, luma lahat ng chicken na binigay sa amin for the 2 orders I think mga 1 day old n un (kumbaga natira lng ito) mahahalata mo kasi ung texture ng chicken hindi na fresh as bagong luto and majority ng chicken is thai part which I clearly mentioned sa call na any part wag lang un.
At ang pinaka nabadtrip ako is ung kausap ng delivery guy (babae I think manager)na nag-iinsist n mali daw kme eh pota sila nga ung nag take ng order but kme ang sisihin? So kmi pa ang my ksalanan? Pag sabihan nya ung agent nya wag kami. Overall DISAPPOINTED sa order experience, tpos natapat p sa ganitong sitwasyon n naka-lockdown gusto lng nmn maka-tikim ng chicken tpos gagauhin nila kme..Gusto ko na sana i-cancel pero npilitan nlng ako bayaran kc gutom n kami and we can’t wait any longer..this is VERY BAD EXPERIENCE..my nabiktima na naman kayo. We will never order again in this fvcking branch.
Receipt details:
Receipt no: 00003491
crew id: 26 braga v
Date: 05/14/2020 11:09:56