Does not deliver my parcel - Consumer Complaint for J&T Express Philippines

I always keep on texting the rider but he didnt replied on me.. one time the rider john visquera replied that he cant deliver my order because its to late at night already but he promise to deliver it early nxtday..on the nxtday it didnt happen..until i track my order then i found out that it will come back to sender without asking my permission and i never cancelled it..this happen many times.