Poor Poor Vodacom - Consumer Complaint for Vodacom - Head Office

To whom this may concern:

So i was helped by Reece about 2 weeks ago where i signed up with Vodacom and take advantage of the fibre. I signed up with Openserve and also took part in the LTE interim package. 2 weeks later with a lot of emails i was told that a line could not be opened with Openserve. I was also told that the LTE was not processed. After i have done and approved everything on my side.

I was very angry and annoyed with Vodacom and with a lot of back and forth I managed to sign up AGAIN. This time with Vuma, however i signed up again with Reece but got no further emails. This means that its going to take twice as long to got my fibre installed. Boitumelo tried to assist me in the beginning but she was no help, Reece called me to sign up with Vuma but nothing else happened. Candice took over and eventually got my router for LTE but no dongle, thats means i still don't have internet.

Another lady called Bongeka phoned me at 5pm claiming she is the manager but had no clue what she was talking about.

So after 2 weeks, i am still without starting a process of fibre and no LTE, i also had to put in 3 days of Annual leave because i need to work from home, after Vodacom told me that it only takes 2 to 5 days to get the LTE.

With all this being said, i will notify everyone on my social media, friends, family and those signed up with Vodacom to cancel there contracts one by one.

The service is absolutely pathetic, I encourage everyone to NOT sign up with Vodacom.

This message will be made public and I will name and shame the shit out of this Company called Vodacom!!!