NO CONTRACT AIRTIME DISPITE BEING BILLED - Consumer Complaint for Vodacom - Head Office

I purchased a phone on contract, R175 4U Flexi from your online store on the 29/09/20. The handset arrived on the 2nd October. I was advised to do the sim swop via the customer services number. I also got an sms that the R175 airtime will arrive in 24hrs. Waited 2 days and nothing. Called customer services numerous times and was put through to all different departments who couldn't give a satisfactory answer as to why no airtime was coming in. Eventually went to a store on 10th October that logged a query on my behalf: Ref. 1- 34805313947 410. Still no response. Eventually got hold of Vodacom fb page on the 13th October. I explained that the original sim no. Is 0609631277 and I did a sim swop to my existing no. 0799966622, which is fine as the number is active. However I was told that the cell number on the contract is 0609631277. I pointed out that a sim swop was done. They said they will look into it. I queried every second day since to find out why it is not resolved and I keep getting fobbed off with "apologies, we need time to look into it". Today is now the 23rd October and still no airtime and we nearly onto the second month. Our account was also debited on the 13th Oct. for a service I'm not getting. I am extremely frustrated at your incompetent service! Not to mention that it is costing more because I have to load prepaid airtime. Please resolve this problem asap otherwise I am going to cancel this contract. I cannot continue to pay for a service that I am not getting.