LOS red light on Modem for 6 days. No feedback and updates from Converge - Consumer Complaint for Converge ICT Solutions Inc.

I have reported the issue via ref# CTS-002985121 and no has bothered to provide an update on whats the status of this report be it via the app, facebook, facebook messenger, call or even via email. 6 days of no internet and no updates is an absurd amount of time.

You have my number. you can call me back.