PON IN GREEN LIGHT BUT NO CONNECTION - Consumer Complaint for Converge ICT Solutions Inc.

Converge ICT Solutions Inc.

Reliance Center Annex 1 #99 E. Rodriguez Jr. Ave. , Brgy. Ugong Pasig City, Pasig City

SENDER

Jemimah Macaraeg

RECIPIENT

2 October, 2020

5 DAYS WITH NO INTERNET!! Please fix asap! PON is in green light already after a connection down yet, it’s been 5 days but the internet is still unconnected. Weak Security is popping up when trying to connect and a notif that our connection is interrupted. Please fix asap! I have wasted money trying to call your landline, messaged your FB account and raised a ticket twice yet i have received NO RESPONSE!!! I AM PAYING YOU ON TIME !!!

Reply by Michael Peleo Dolor on 3 October, 2020

October 3, 2020., time 4:50pm Phil. Time (sync HongKong Time)

Area: Daet Camarines Norte., Philippines, 4600.

FeedBack: NO internet/Slow internet

Online Problem: No internet Daily Interval 12hrs after fully restored.,

message info from text: beginning no internet after 6hrs they text problem status.

other: make a Cellphone Hotline "who's gonna call this (02) ***-**** or (054) ***-**** cellphone charge 15/mnt sir/mam new generation no local phone used today
if they connected running time start but query is selecting please select 1-4 ., pinoy nga naman mahina pasensya mag pindut 1-4 (kiosk) mapunta kung san pa

ayan na sir/mam detail na yan

fix nyu na now na may work pa kami sa online

salamat

Reply by Jemimah on 5 October, 2020

Hi didnt get your reponse? You asking me to call?

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COMPLAINT #6948 - Other Issues