Pathetic ,horrible service - Consumer Complaint for Clicks Store - Head Office

Clicks pharmacy in Zeerust has the worst services.. like prthatic..i am disappointed in the waiting time a clicks ,the ticket number say 40 minutes like really..who waits estimated time if 40 minutes just to purchase medication. I have been to so many clicks and i have never come accross such .. what makes me angry is that i am waiting on the queue for more than the estimated time of 40 minutes. The queue is so long that it starts from outside the door and takes forever to mov. By the time you are inside,it gets even worse as store is soo cramped and you still need to queue and wait..like honestly you guys need to wake up and get a bigger space and more staff for your clicks pharmacy and also customer training for your staff. What makes me annoyed is that i told the white old lady i think she is a pharmacist's. She said " what can we do we working arent we" like hello ? You can tell that there is a lack of customer care skills . Even the tellers at the pay tills are better and friendlier. The pharmacist lady could see and here that i am with a child ,a sick child and need to get medication but nobody cared even the manager to atleast help me so we can go ,cause of the child..