Rep disconnected a call - Consumer Complaint for Converge ICT Solutions Inc.

I talked to a rep on 11/21/2020 est time 4:55PM. It was a billing concern and she cannot answer any of the questions I asked her. I want the call recording to be pulled up and I want this agent out. If she have the audacity to disconnect a call, I guess she is not fitted to work for your company. Why hire someone to assist a customer if they're not willing to help? This was the first time I contacted Converge and so far it is a bad experience.