I felt embarrassed and belittled by conduct of your manager at your Greenstone Mall, your other staff were also embarrassed at this treatment of a customer.
I went into your branch on the 7th November 2020. I noticed that the biscuits were on special, I then called one of your staff to enquire about the other varieties mentioned (the regular price was R99.99, and the special was R23.99). He then said that the special had been put into the wrong place. I told him that I had already taken 3 and he would have to honor this. He then stomped off saying something about he will not authorise.
When I went to the till, they called him, but he refused to come, I insisted and the staff said that he would not come (this was quite embarrassing as there were other customers and staff), I asked for his name and said that his conduct was not befitting to a manager and that I would report to HO.
I would like this matter addressed and feedback given - when I have a chance I am also putting onto Hello Peter, when a mistake like this is made, this price needs to be honored, in addition I demand an apology and this so called manager reprimanded. So unprofessional - does not deserve a position of authority.