Poor Quality Customer Service - Consumer Complaint for LBC - Head Office

I cant claim the money that was sent to me for a purpose. The LBC cotabato city branches keep saying that they are experiencing system breakdown. They'd also offered me to claim it in palawan express and i went to palawan express to do it but the palawan express said that they cant process it. My experience is so horrible and mind freaking because LBC Express have poor quality customer service plus having an oven type office! #hari_ng_paasa