late payment for more than 2 months and counting - Consumer Complaint for LBC - Head Office

Tracking number: 1618 3689 2125
Branch Involved: Ali Mall, QC

It's been more than 2 months but we still haven't received the payment for a parcel that was already picked up by the recipient last August 19, 2020. I've been trying to contact your customer service thru your hotline, social media accounts, email and I've also been going to the branch back and forth since August to follow up and insist that the bank details are correct. We even gave new bank details last September 29 in the branch.

We even called our bank to ask what's happening only to tell us you only tried to deposit on August 24. That was the last time you tried to deposit, it's almost 2 months ago. It's really hard to get a hold of your customer service department and I feel like I'm being scammed because every time I get a chance to talk to your support, all they say is they will "escalate" and "follow up" our issue. For 2 MONTHS, that's all they've been doing and still no progress.