Double charge for one parcel delivery - Consumer Complaint for PEP STORES



SENDER
Jesse Tonoli
RECIPIENT
PEP STORES
Good day. The pep Stillbay manager Daniel, has been in contact with you on my behalf re an overcharge by the Waverly Pretoria pep branch. I paid for two parcels to Stillbay.. One was incorrectly addressed to Stilfontein. When I pointed it out.. The manager, said that I had to pay for another R90 bag addressed to Stillbay because they could not cancel the incorrect one. Here is a photo of the three bags.. They took the incorrect bag and placed it inside another bag. So my two parcels cost me R270 instead of R98. I use Paxi often. You can probably check your system to see how often my cell number appears. 079 588 8155. I find the attitude at pep Waverly Pretoria completely unacceptable. The Stillbay manager has given your call center, Melungi all the required information re capture details etc. I am sending you the photo of the 3 bags to speed up the reimbursement of R90 which I have been overcharged for an in-store error. Many thanks. Jesse Tonoli. Stillbay.
079 588 8155
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COMPLAINT #12708 - Billing or Collection Issues
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