Order number : #s9ss-w7mn
This is my 3rd time to follow up on my refund.
Oct 22 - I contacted customer service because my order was arrived damaged, I received a phone call and I was informed that I will get a full refund. I had sent my bank information
Oct 23 - I received a notification via email saying my bank's information is invalid. I provided again my Bank details.
I believe I was wrong giving the type of card. Instead of putting Savings account, I put debit.
Last Nov 1st, I contacted customer service via chat to follow up on my refund. Then, I received a phone call on Nov 2 from the Senior Specialist. She said that she will try to reprocess my refund. I was assured that they will send an email confirming our conversation.
Now, I am sending this again to check the status of my refund. It's been 14 days and still, everything was uncertain if I would still get my money back.
I hope this issue will convey to higher management or I will be considering canceling my Panda Pro subscription and close my account with Food Panda.