Hi Shakey’s Philippnes!
This is Jielen Bawan and my family and I, have been loyal customers of Shakey’s for a very long time. I am writing today to complain of the POOR service I have EVER received from your company. This happened last May 9, 2021 (MOTHER’s DAY). Please note that we’ve ordered thru your hotline delivery service around 3:30 – 4:00PM for our dinner.
I called and asked Shakey’s to have it delivered to a different address because we decided to celebrate MOTHER’s DAY with my in-laws. We were expected to bring pizza for dinner. We have senior and kids waiting for you.
Here’s what happened:
First call – I called and placed my order, I even asked the lady on the other line if we can just pickup the order instead. But told me that there’s no available store nearby that can cater pickup of orders. So I have it delivered to my in-laws’ address. (she mentioned that Shakey’s-moonwalk branch will accommodate our order) My line was cut before telling me the amount that we need to pay, so I called again.
Second call – informed them that I have placed my order already, I called just to confirm if my order was placed and how much I should prepare. Before hanging up, the lady made sure that my order was forwarded to the branch. (expected time to be delivered- after 46 minutes)
Third call – after more than 1 hour, I called to make a ff up. I was put on hold for a minute then the guy asked me to wait for a call from the branch who will cater my order. (im not sure if he mentioned MOONWALK branch)
I was waiting for the call, it’s almost 6PM and we didn’t prepare any dinner for that day, thinking that Shakey’s has confirmed our order. Tried calling other restaus preferred by my in-laws, but they can’t accommodate us anymore.
Fourth call – I called again for ff up. But this time, the lady told me that my order was CANCELLED. Because the branch cannot accommodate our order and just keep my line open bec a Manager will call me.
I’m not expecting a call from a Manager, we need dinner that time! Again, I brought my 2 kids and we have a senior waiting for your pizza. We have no dinner for Mother’s day, and I was so disappointed. We ate whatever is on the fridge and went home after.
I tried to wait for the manager to call, as advised. But received none. Received later that day a text message from Shakeys (09175387669), I’m not even sure if it was the Manager, I replied the next day and no response until now. This is so frustrating, I am with my in-laws, if you know what I mean.
I hope to receive a response from you.