Diepriver - Pre Owned sales agent Donovan - Consumer Complaint for KIA MOTORS - HEAD OFFICE (Complaints)

I purchased a Kia Picanto in 20 June 2020 was assisted by Donovan. He was very hasty he just was pushing for delivery of a vehicle even though we told him we not in a hurry.

We had a trade in of an older picanto. He was selling cars fast so every second day he would say the other car is sold as we took too long and that's OK but eventually he got us a car from another branch. On the Saturday we came for delivery that price of the car was higher to what he pitched but it was OK I guess we didn't want to cancel the deal. He pushed we fill in the service we received, basically sign here n here tick there and there. Told us we will receive the number plates and disk soon there is a delay due to lockdown. He will also arrange a holiday voucher for the inconvenience.
Months later we still never received the number plates and disk we called in numerous times for feedback. We were told Donavan no longer works there. The new manager Grant is trying to fix all Donovans mess. I called again today to be told by Grant we must bring the car back in for roadworthy, it's very inconvenient my husband goes to work with the car full time and we paid for roadworthy if I remember correctly this should have been sorted before delivery.

This is our 3rd car we bought from Kia motors, I usually deal with Table view branch n service was always excellent. The car had no mirrors infront he says the car came out like that, it was dirty inside on the roof but he say they couldn't clean it due to the lockdown I'm actually very disappointed and disgusted with this pathetic service but left it so long as we in a pandemic and I was hoping they will sort things as the new manager promised.

I understand people are desperate to get sales in this times but to actually rip people off for a sale is not the way to go about especially for future sales.

Please provide me with feedback on the way forward as I'm considering going to the ombudsman.