I took out a layby with your Bradlows Branch in Jeppe Street - Johannesburg in March 2020 on the same day I made a payment of R1500 towards my purchase of a bed set value of R4999 later that month made a payment of R320 … unfortunately we went into National Lockdown because of Covid-19 and I have been working from home since then. Because we were unable to go to stores other than Grocery Stores etc I was not able to make payments towards my lay by. One of the services you have is that a layby statement gets sent to you by sms at the end of every month hesitant as I was I wanted to ensure that I remained up to date with payments so that once lockdown ended I would be able to pay off any outstanding amount and get my bed set delivered. I went ahead and transferred money into the Bradlows Corporate account using my Customer Number as reference. When we entered level 3 of lockdown I went into your Randfontein store to find out why my sms statement STILL showed an outstanding amount that remained the same even after I made 2 EFT payments in May 2020. Your consultant at the branch advised no payments were EVER received so there I was thinking to myself was I just scammed into making payments into a dummy bank account ? Where did the money go to?
So I finally got a hold of a consultant at the Jeppe Street branch on Saturday the 22nd of August 2020 who advised me that the funds have to be transferred over from the Corporate Bank account into the Branch Bank Account I was given an email address to send my proof of payment to and that was it still no word no update nothing it is a waste of time to call through to your call centre because you get sent from pillar to post I honestly just want to pay my outstanding monies and get my bed and never ever do business with any subsidiary of the JDG again because I feel like I have been scammed and during a Worldwide Pandemic as well this is really low.