False advertising about 29mins late - Consumer Complaint for Shakeys

Ordered online at 6:04 pm, nov. 29, 2020. Received order confirmation via email and text msg regarding 29mins late ill get my order free. One hour passby still no delivery. Kids getting hungry. Called the hotline number 4 times! Told me to keep my line open cause someone will call from the branch but no one called. 2 hrs passby i decided to go to the branch. Talked to the manager, racquel bo she said she didnt received the order cause their system went down. I told her to push thru with the order but i will not pay and showed her the 29mins late text. She told me ita exempted because of the rain. I argued but getting nowhere. So i paid. But your advertisement says, ecq, flood and storm. There's no flood and storm only rain! Dont advertise if you cant fulfill. Im complaining about your system so dont take this against the manager. She's very accomodating. But for us waiting for two hours, our food should be free.