Blinginstallation - Consumer Complaint for MAKRO - Head Office



SENDER
JM Aspeling
Good day

Purchased a samsumg AR4500 aircon including installation voucher from Montague gardens(21/12/2020). The supplier contacted me regarding requiring further electrical costs that are " required in terms of electrical regulations" and payment of R 950 prior to installation payable before scheduling a visit.

The electrical costs are a misrepresentation given previous aircons installed at my home and my requests for confirmation in writing are ignored by the supplier.

The supplier is dishonest as i have confirmed with independent electrical contractors and agents that install aircons that additional electrical costs are in actual fact not required.

This matter will be taken further from a consumer protection perspective as the supplier is misleading customers and extorting additional payments prior to rendering the service already paid for, but in the interim i request a refund and will use honest contractors.
Comment
COMPLAINT #9092 - Other Issues
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