Makeup. - Mascarra - Consumer Complaint for Clicks Store - Head Office



SENDER
Johanna MJ Grobler
This morning 27 September 2020 I went to Clicks Thabazimbi to buy Mascarra. On the shelf is a 4 (blackholder) XXL lashes wet and dry Mascarra. The prize is R53.95. I decide I'm gonna take one for that prize because I dont have a lot of money an I need Mascarra. At the tillpoint they scan it and the price was R86.95. I told the lady cashier that the price is different from the one the shelf. She went and look and she also saw that is R53.95. We call the manager but he reduce to give the Mascarra for me for the price that's on the shelf. He said it's a wrong price l. I said but that's not my fault and that they have to fix the prices but I want that mascarra for that price that's on the shelf. He said they can't fix that prizes and I can't get theascarrs for that price. I know by law if the price on the shelf isn't corect when a customer take the it then I must give him the item for the price that's on the shelf and then fix the prices. I'm so mad. I want to take a photo but they don't want to allow me to take one because I told them I'm gonna take this matter to head office. So someone doesn't do their job at Thabazimbi Clicks.and that's why Clicks will never see me again. I already told some people what had happen. And I hope you guys will sold this issue. Thanks Mrs Grobler. Tel 0812059444. Hope to here from you guys.
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COMPLAINT #6735 - Product Issues
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