USELESS DELIVERY TIME OPTION - Consumer Complaint for J&T Express Philippines

I would like to file a complaint for J&T Branch specifically in Bailan Pontevedra, Capiz, 5802. This branch is delivering even in weekends even though I have chosen "deliver in office hours" in Shopee App. THAT KIND OF SERVICE SUCKS and it ends up returning to seller and affects my Shopee account. PLEASE DO SOMETHING!