Refund Issue - Consumer Complaint for Converge ICT Solutions Inc.

I applied for a wifi service with Converge last January 15, 2020. It was approved and the installer went to our place yesterday. But our area was unistallable because the NAP box was full. Then, I contacted the agent who assisted me for the application. I requested for a refund of the ₱4000 which I paid thru Gcash. But the agent were ignoring my calls and messages. I want the refund to be expedite.