missing box! unaccurate text messege! waisted time and money - Consumer Complaint for LBC - Head Office

I recieved a text messege from LBC san jose branch located at bonifacio street san jose city nueva ecija on september 5 2020 saying that i can claim my COP. On september 7 I travelled from Lupao nueva ecija to san jose city just to claim it but i was so dissapointed because the employee said that they cannot locate my box and base on thier record my box is already at thier branch but cannot be found.. LBC please explain why did you texted me to claim the item if its not there?? i spent time and money just to claim the item then they will tell me to come back after they trace the box.. LBC your waisting my time and money. please be accurate on your text messeges and please find my box! and once you found it,as humanatarian consideration can you please deliver it on my house thank you!