Rider or Merchant Cancelled the Paid Order BUT Food Panda Refuses Refund - Consumer Complaint for FoodPanda - Head Office

Good morning,

I would like to formally file thia complaint regarding food panda including its customer service which never helped and was very ilogical.

On May 26, I ordered throug food panda "panda mart" of assorted items worth 747.96 pesos, it was ordered and paid using my creditcard.

But It was cancelled either by the rider or the merchant while the order was being prepared.

I COMPLAINED THIS IN THEIR APP "HELP CENTER" but nobody helped me and no one provided an explanation why I cannot have a refund. Please help me.

I am attaching my order as well as the explanation of food panda.