Unresolved Billing Dispute - Consumer Complaint for Converge ICT Solutions Inc.

Hi, I submitted a Billing Dispute to Converge around October 2020 regarding a Bill Dispute to Converge. The reason for the dispute was due to delay Transfer of Service to a different address. I requested for my service to be transfer to a new address since we move to a different house roughly around last week of July then August came and then September but still Converge hasn't transferred my service yet but still charging me for my monthly service, which I disputed in October 2020 after they transferred my service but its January 2021 now and I still hasn't heard anything from them since then. I keep on calling every now and then but their Customer Service keeps on saying the same thing that it was already been expited and will only take for 7-10 days to be resolve and yet I'm still here waiting for resolution and already tired of calling them.