To whom it may concern,
Good day, sir/ma’am!
I, John Willard J. Andal, a customer of Converge ICT, with account number 0020230925661, would like to report my bill that I received via text message amounting to Php2,275 and upon checking their application- the same amount is reflected there. The problem is, the wifi fiber was only connected last September 18, 2020 and I have already paid an amount of Php1,500. I believe, the said amount is to cover the first month of my bill in Converge ICT and it has only been a month since my fiber wifi has been installed. Why bill me the amount of Php2,275 when in fact, I should be cleared of the bill for the first month? Attached are the screenshots of the bill via text message and via Converge ICT application and my proof of payment of Php1,500.
I am hoping for your help regarding this matter. Thank you and God Bless!
Sincerely yours,
John Willard J. Andal
Account number: 0020230925661
