Door to door delivery - Consumer Complaint for LBC - Head Office

2nd complained, Here we go again, another parcel same complained, the sender of my parcel confirmed to me that there is delivery DOOR TO DOOR Midsayap to ALAMADA, and again upon arrival dated June 30, 2020 of the parcel to Midsayap the lbc midsayap branch texted to pick it up the parcel or otherwise they would return the parcel to the sender and this time, we are determined not to pick up in the lbc store since the contract is door to door delivery and as per advised of the sender.Please clarify this issue? I am really dismayed with the service of LBC
Note: the road is passable from midsayap to alamada since the quarantine is lift up from ecq to gcq.