October 12 2020
Hi
I would like to express my disappointment tonight in PUREGOLD San Andres Branch. When I was paying for what I bought they refused to accept my cash payment. My total bill was 600 pesos, I handed my payment to the cashier (200 paper bills and 400 coins (mixed of 5 and 10 peso coins). Then, she said that she will pass it over to the customer service first. When she came back to me, she said that they will not accept coins anymore because it’s already late and they have a lot of coins? What?? Then she asks why just now did I pay them the coins when it’s already evening and just come back tomorrow morning. What kind of attitude was that? I also offered them that I will personally count the coins in front of them but the other staff told me that it will give a hard time to submit it their superior because again they have a lot of coins and it’s already late.
Whether it’s coins or paper bills, it’s still money. Are they allowed to decline it? What if these happened to a senior citizen, cigarette vendor or a small store owner? Pandemic is still not over but they do these to customers. Please make an action on this. This is not acceptable.