I log this complaint as I have realised today that Vodacom CANNOT and WILL not support their customers or provide a service to their customers.
I have been a customer of Vodacom since 3 January 1998 and will terminate my contract with Vodacom as soon as possible!
Unfortunately my handset, which I have had for the past 4 years, got damaged on 7 November and today I wanted to change my contract with Vodacom to include a new handset, which is impossible to do before the “upgrade date”. How is it not possible to increase my airtime and data with a handset contract? A lot have changed for many businesses in the past 8 months and as a small business I have now other needs.
The contract that I am currently on was done by phone, for which I have to this day not received the actual contract, and does not meet my needs (not enough airtime, complicated process to "top-up" data or time, no international roaming, no itemised billing - which I had on my previous contract). I have already tried to change this but also without any joy and still waiting for the consultant to phone me back!
As not having a mobile phone with data connectivity has a major impact on my business, I have no alternative but to switch to another service provider.
Pease advise what is the procedure to terminate this contract.