During the months Between the end Of August to the end of September, I began to have problems with my account and disappearing airtime and data which initially i did not take seriously.
Following an sms received regarding an upgrade that I was neither interested in nor applied for, I visited the Vodacom store at the East Rand mall for assistance. I was told that they would not be able to assist me with my concerns and that I should contract the Vodacom help line.
having made several calls to different operators I was reassured that my concerns had been escalated and the migration of my contract would be stopped.
This has not been the case and subsequently I have been placed on a new contract not of my choice.
The Smart M+ contract was taken for two years in 2019 and I was very happy with that. I am not able to see who is calling me as every phone call received is from "Unknown"
Someone has scored payment for my contract migration against my consent. I am asking for your assistance with this matter. All of my calls were recorded by the network for your perusal.
I am asking you to please put me back on the Smart M+ with immediate effect.
My last bill from Vodacom is indicative of a pay as you go style contract that I do not want.
Your assistance will be greatly appreciated. Should I not be satisfied with my request then it leaves me no alternative and I will seek to cancel my contract and seek an alternative network. I have been a loyal and happy customer since December 1998 up until recently.
Regards,
Jorge Feiteira