Good pm,
I would like to complain the Lady Guard named Lavonzo or Lavonza if I'm not mistaken. (Did not able to catch the exact name but pictures and video provided.)
The scenario happened at Puregold Evacom, Dr. Santos Sucat Paranaque Branch.
I am about to go out at the Puregold building around 6:00pm. As SOP in all grocery establishment, the receipt need to show to the assigned guard. Holding my receipt which is quite long, I am trying to find the top of the receipt to place the marker as the usual procedure. (I experienced the mark was put on the item list and gave me a hard time to check the prices).
The scenario starts, ----- the lady guard is such in a hurry and I told her, "saglit! Hinahanap ko pa ung umpisa." Not sure if she find my expresion quite sarcastic considering there are no one behind me or line to be in a hurry. Then she make face and roll her eys up.
Then I try to explain that I don't want the ink to be place in the item list because.......before trying finish my explanation, she started talking and giving words that really shock me.
Me: Ate bat nagagalit at nagmamadali ka?
Lady Guard: Sinasabi ko na kasi sau na ako na ako na tapos pagsasalitaan mko ng ganyan......... ---- Until such I couldn't understand anymore all she's saying because she talks really fast and lot of words.
Then I feel a bit angry, I told her, "If nagmamadali ka, eh di mag out kna..
I guess that triggers her to really get mad.
She shouted at me and keeps on talking until I heard words that is tottally BELOW THE BELT.
Her words are like - Lady Guard: Siguro babae ka kasi ang bunganga mo ganyan. Matindi kapa sakin magsalita mabunganga ka. Babae yang bunganga mo di ka lalaki. Sinu ka sa akala mo.
Me: Ate irereport nalang kita sa office nyo. Wala ako masama sinasabi sau Ate, andyan un lalaki sa baggage counter. Naririnig nya.
Lady Guard: Magreport ka wala ko pakialam. Anu sa akala mo aatrasan kita. Subukan mko. Umakyat ka sa taas magreklamo ka.
Then I pulled out my phone and started to record her on a video. When I giving her the camare to burst out all her anger, she just keeps on walking away, hiding her face and avoid nagging me. Whike me keep on saying, "Ate anu meron sa taas? Ate sobrang below the belt ka ah.. Bat dka makaharap?..
I shouldn't take off my cam because the moment I stop recording her on a video and step out and stayed on my cart waiting for my Uncle Ed to pick me up.
She keeps on talking on her table and even go out at the glass exit window to shout and nag at me in her native language which I really don't understand if she is cursing me, saying foul words or anything.
Luckily the Male Guard at the Entrance is kind enough to stop her and keep asking me to ignore her and apologizing.
With that, I decided to go at the second floor and look for the manager to ask what is the agency of the Lady Guard to file a complain. The Lady at the card information helped me out to get some information. Although I waited for about 10mins because no one seems would like to cooperate.
Going down and exiting, I pulled my cart and heading exit. I look at the Lady Guard for she might need to see my receipt again before going out. But she gave me such a deep stare as like a tiger look.
Then I confronted her, told her,
Me: Ate bat ka ganyan makatingin? Lalabas nko at aalis anu pa ba problema mo?
Then she started again nagging and talking regardless how many people around and even if the Male Guard at the Entrance trying to stop her and calm her down.
I pointed my finger at her with my arm bent because I am starting to feel really mad and keep on telking her, "Ate wala ko sinasabi sau masama. Kanina ka pa below the belt."
Finally my Uncle Ed arrived to pick up. I told my Uncle about the Lady Guard and my Uncle confronted her in a nice way.
My Uncle approached her and then she told my Uncle.
Lady Guard: Halika sir, ganiti kasi yan, yang pamangkin mo kinakausap ko ng maayos kasi napaka pangit sumagot.
That is the time, my patience gone out and shouted at her, "Sinungaling ka!! Putang ina ka!! Kanina ka pa.. (Pointing my fi ger at her) Hindi kita pinagsasalitaan ng below the belt. I even give a strong punch at the table.
As expected, she replied furiously saying the same thing and pointing my finger at me as well. Lady Guard: Putang ina mo din!! Anu sa akala mo!!
The most shocking part is: She acted and gave me a gesture that SHE WILL PULL OUT HER GONE!! In front of my Uncle and of all people around.
Luckily people around her stop her. But i told her, "Bubunot ka!? Bumunot ka.."
She turn around instead and get her "batuta". I decided to go out because the scene is too scandalous already and we are getting too much attention.
I asked my uncle to get out and I want to go home. But the the other Lady Guard told me that the OIC is Cerrudo M.A.S. is about to come. So we waited.
While waiting, the other Lady Guard is talking to me and asking me to forgive her becauae she is old, tired and everything.
I told her I can forgive her but she shoudn't reacted that way. "Kapwa mo guard sya, sa tingin mo tama ung ginawa nya?" She respond, no sir.
Until the OIC finally came in and told hone everything.
Here is the bottomline:
I may sarcastically respond to her or not, she should not reacted that way. Customers are not always right but she cross the line.
She is under JR8 Agency, regardless if her Agency or Puregold Jr. will do something about this, give her a sanction or not, even if I put everything in social media, the impact is at your company that will have bad reputation, credibilty and will be put at risk.
I do my researched and found that there are lot of complains in Puregold guards in different branches.
I felt a bit trauma for what happened due to the scandal, with her actions(specifically when she wants to pull a gun then holding her baton (batuta) and with her strong deep words. I am even thinking to sue her as well. Becauae of this, I feel like a need to move and be member of other establishments that has the same service and offer your company have.
I have been member and customer of puregold since 02/03/2020
CARD INFO:
0100000001156561
JORGENSON T GARCIA
MEMBER SINCE: 02/03/2020
Pictures and Videos attached. Hoping for your response and quick action on this matter.
Thank you,
Jorgenson
