On 12 Sep 2020, my husband and I visited the Clicks store at shop 26, Gezina Centrum, cnr Nico Smith street & 11th Avenue, Gezina, Pretoria 0084.
As usually clicks advertise special prices and in this case for deodorant for men which was on special for a certain price it you take two. (Brut) When we came to the till to pay for all our items, they did not ring up the special price. When we queried this, they say that the special is only for the small deodorant 125 ml and not the bigger bottles that we have taken. We took the employee, Cynthia, to the shelves showing her the special that is being advertised is on the shelves where the bigger bottles are and that there are no smaller bottles on the selves. I ask her to then rather remove the special as this is confusing and false advertisement. The Cynthia straight forward tells me that she will not.
My husband said that he is not willing to pay more than what the advertisement said on the shelve. He said that he does not have his reading glasses on and could not read the fine details on the advertisement only the bigger letters. Cynthia was then extremely disrespectful and belittles my husband to say in a loud voice in front of all other customers in line waiting to pay for items, that my husband cannot read.
This way of treating customers firstly to refuse to take down the advertisement that is on the shelves with the wrong products and then to belittle them to tell everyone in Clicks that my husband cannot read is totally unacceptable. She is extremely arrogant, disrespectful to clients and contemptuous. We will not stand for reverse racism that is going on here. If the role was reverse and it was a black customer being treated like this by a white employee, all hell was to be paid. We have been loyal customers of Clicks for many years, but we will not allow Clicks personnel to treat us as customers like this. Especially after all the problems you had the previous week with your advertisements. I think it is time that all personnel go through a customer service course and start treating clients as their main priority.
We demand a writing apology from Clicks as well as the employee Raesetse Manala (Cynthia) and we want to know how our complaint is being handled.
Thank you. Jos and Heila Swart