I paid the downpayment of 1500 to get the 25mbps on July 21, 2020, and have not received any details on when the installation is gonna happen.
Company Name: Converge ICT Solutions, Inc.
Subscriber’s Account Number: 0020230875163
Subscriber’s Name: JUAN ROBERTO SANTIAGO
I would like a refund if the service won't be installed right away
Installation - Consumer Complaint for Converge ICT Solutions Inc.
RECIPIENT
Converge ICT Solutions Inc.Reply by maria arbolante on 4 August, 2020
Hi just wanna ask if you already get your refund or Converge resolve The issue ?
Reply by Resalyn Santiago on 4 August, 2020
Ako nga July 9 2020 1am Nung my system update Sila Bigla nalang nawala yung Internet. Nag text Na 30mins lang yung update eh Aug 4 2020 wala parin. Kala ko Nung may text ng July 27 2020 system update Kala ko babalik Na net kaso umasa lang pala ako. Ang sobrang sama dito eh wala silang billing adjustment tuloy tuloy lang ang singil kahit wala Kang internet. Settled Na ang bill kaso wala Kang makakausap para sa billing adjustment kundi robot biglang mawawala. Tapos yung technical hotline matagal ka naghihintay tapos bababaan ka lang. Sana I regulate Sila ng NYC or DICT!
Reply by greenrose101982 on 4 August, 2020
Comment Same issues Sir. They should've given any updates. Paid last July 14th but still there is no installation happened.
COMPLAINT #4958 - Refund / Exchange Issues