Converge work around not to release money they owe - Consumer Complaint for Converge ICT Solutions Inc.

I have applied for converge around July and decided not to go through with it after a month for its taking too long for them to have the service installed. Now the refund is already available as per their website refund status checker since Sept 10. but I didn't receive any text from them for the tracking number for me to claim the refund. Imagine having to wait for around 2 months for the process and another more than a month for them to release a text for the reference number. I have been calling their hotline for the past 2 weeks and getting the same lame excuse that they will work on it or it will be handled by another department when I specifically chose the refund department, such unprofessionalism shown by their lack of experience being a provider. I already asked for the refund but still getting emails that they want the service to be installed and when can it be scheduled.