I was awareded two vouchers by Vodacom, for R25 discount off each R250 spent at Dischem. I filled up my basket at Dischem Kenilworth Centre, CT, on understanding i would get a discount of R50. When i got to till,first error msg was that my voucher had been used before. this is a lie, and can be verified by checking action on my account. Then i waited for 20 minutes (my own patients waiting for me at my practice) while a very helpful cashier Ms S Kokote tried hard to get the Dischem wi-code support line. No-one answered, she was given a second no., no-one answered. i was expected to wait around while four staff members tried to sort out what is an internal Dischem problem. Meantime one voucher was accepted and processed. after 20 mins i asked to see store Manager, a Mr Soules who was astonishingly disinterested and unhelpful, casually saying nothing he could do, and i should try again next time i shop (by which time both vouchers would be expired, one was for 23 April, the other for April 25). PLEASE ADVISE WHAT ACTION YOU WILL TAKE TO ENSURE THAT I AM REIMBURSED R25 FOR A LEGITIMATE, CURRENT AND VALID VOUCHER, IRRESPECTIVE OF THE DATE ON WHICH YOU PROCESS THIS, SINCE I WAS THERE TODAY, APRIL 19, WELL BEFORE EXPIRY DATES OF BOTH.
KENILWORTH CENTRE PROVIDES THE MOST SHOCKING SERVICE, I TRY AS MUCH AS POSSIBLE NOT TO SHOP THERE ANYMORE and after today will be even less inclined.