Not reliable - Consumer Complaint for 2GO - Olongapo City, Zambales (Express)

September 18 I got a text message from 2go express that my passport is ready for pickup up
By September 19 morning I called 2go tuguegarao para maverify na hawak nga nila ang aking passport
Sabi sakin I text ko daw pangalan and address pati passport number ko bunigay ko
Then I waited till noon pero wala silang reply I start calling them pero di na nila sinasagot phone call ko until 3pm out of coverage na ang phone nila so nag decide ako pamanila na ako,this my case
Sa ds 160 mailing address ko ay 2go tuguegarao
Sa 221(g) case ko
Mailing address ko ay 2go sm Manila, Friday September 20 nasa Manila ako since hindi maasahan ang 2go tuguegarao
Nagdeside akong pa manila hoping that my passport are there
Pag dating ko sa sm Manila they told me na ang passport ko ay nasa 2go tuguegarao
My flight is September 22 2019
12:40 pm
Pero friday ala pa sakin ang passport ko
Nasa Manila ako
So I run to the airport to buy my ticket back to tuguegarao
Please take action about this case it’s too much
I hope naka tanggap ako ng good news about this case