LOS - Consumer Complaint for Converge ICT Solutions Inc.

June 29 blinking red ang LOS ng modem. using Converge ICT fb messenger and yung troubleshoot app, I raised a ticket, ticket number was 002549014. After few days wala pa din gumawa. I called na sa CSR inabot po ng August 15 yung repair. Naayos naman then August 17, 2 am wala nanaman blinking red nanaman. Nakailang tickets na ako, at calls still wala pa din pong repair team na dumadating. tapos eto dumating nanaman yung bill reminder. Nung first 2 weeks na nawalan nanghingi na ako ng rebate nde pa daw po nagagawa ulet kaya nde pa sila pwede magbigay ng ticket. May nagpunta na pong team that time so dapat po naifile na yung rebate ko for that at panibagong rebate na ulet tong 2 weeks ulet. Homebase po ang work at start na ang classes sa school,kaya kailangan kailangan namin ng maayos na net provider kaya pinili namin magconverge pero very poor naman po ng service.