I have fully paid my layby but havent received my item due to money missing - Consumer Complaint for Bradlows - Head Office

I have a layby with Bradlows Midrand of a Siena bedroom suite. Before lockdown level 5 began, i went instore to enquire on how to pay during lockdown and an easy pay number was given to me instore by Sadiki. I made a payment of R1200 at pick n pay. Once i went instore to confirm it, I was told it doesnt reflect on their bank statement because it was an account for Russell's. I have fully paid for the layby in July but it hasnt been delivered till now because of the missing R1200 although i have prove of payment.