waiting for my refund for 5 months - Consumer Complaint for MAKRO - Head Office

I ordered groceries in April and Makro failed to deliver the 2 months later, yes 2months later they delivered a quarter of what I ordered and was promised a refund on the 26th of June, I'm still waiting. now you dont even answer my emails anymore when I called I was told the matter is escalated to the finance department and here I am still waiting for my money. your service was horrible and your customer service department is even worse.