RE:CELL PHONE COUNTER -POOR/DISINTERESTED SERVICE - Consumer Complaint for MAKRO - Head Office

On the 24th September 2020 I had visited the PMB MAKRO STORE with a view to obtaining an upgrade to my Vodacom Cell Contract.On entering the Cell Phone Section it was noted by myself that many staff were in attendance having a chat amongst themselves.Being in sales,it is important for any customer to be acknowledged and yet all of the attending staff didnt even mention that they are available should assistance be required.Eventually I requested one of the female staff(rebecca) question for assistance.my questions were answered however no clarity provided as to options.I lamented the fact to rebecca that you should take active steps to secure a sale however she seemed disinterested.It is evident that staff at Makro are either too tired to work or just dont care at all since the paycheck still arrives even after just enough work is done.After much ado i was required to fill in the application which was declined to my dismay.On contacting Vodacom it was not evident the reason for same and i was required to request a decline review from Makro.It is required to understand the reason for declined contract since Vodacom was unable to provide clarity herein and advised that i am eligible for contract upgrade.Vodacom further advised that a new application can be made to Makro in 90 days,not sure how this is a requirement .Kindly assist with providing the reason for declined cell contract and/or poor customer service.I can be contacted telephonically or via email.