Pepcell musina 0900 cashier who rude when handling customer complaints - Consumer Complaint for PEP STORES



SENDER
Justice takalani Ravhura
RECIPIENT
PEP STORES
My name is ravhura, on Friday my wife bought dstv full det at mesina mall pep cell, according to her they didn't promise to come and install it as it has already paid forward with installation, due to Corona virus levels delay, the wer suposed not to take are money mean while they know that is going to delay us to watch tv as we bought dstv

Today am calling pepcell store in mesina on 0155340416 at about 14h53 i found lady who answered my call, i explained everything to her as i was looking for installer cell number, she is busy telling me about that i must wait until first of june to the beginning of level 3, weach is wrong because she told my wife that she will call her on Tuesday but dish will be back, when am telling her about the refund she is telling me that there is no refund,
Because the dish belongs to multichoice, ana she is rude to me before i can finish she will drop my call
Wer i end up calling again and found man who answered nicely and gave back to finish the mesd she is started, she don't have customers service

Please install my dish before 23/05/20 or else refund my money, or i take this matter forward

Your
Takalani

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COMPLAINT #3154 - Service Issues
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